Job family
Customer Care & Customer Experience
Customer care operations, service quality, journey design and customer experience outcomes.
Specialists, senior specialists, individual contributors, managers, heads of function, directors and C-level leaders.
Indicative roles
- Customer Experience Specialist
- AI Customer Care Specialist
- Customer Care Manager
- Head of Customer Experience
- Customer Experience Director
Core capabilities
Customer experience and service quality
Customer care operations, service quality, journey design and customer experience outcomes.
AI-assisted customer care and support workflows
Customer care operations, service quality, journey design and customer experience outcomes.
AI Expert Assessors
Apostolis Tsolakidis · Chris Georgakopoulos
Every InnerTalent search combines rigorous talent search with functional AI assessment. Role-specific AI experts help define the brief, assess candidates and support structured integration after hiring.
Selection
Expert-led selection, beyond CV matching.
Every InnerTalent search combines rigorous talent search with functional AI assessment. Role-specific AI experts help define the brief, assess candidates and support structured integration after hiring.
Define the brief
The domain expert calibrates the role, the capability bar and the evidence we require.
Assess the capability
Candidates are examined on applied AI fluency and change leadership, not tool lists.
Integrate after hire
Expert involvement in onboarding is agreed where the role and engagement require it.
After the hire
Placement & Integration
We support selection, hiring and the start in role. The duration, expert involvement and review milestones are agreed before each engagement, not an unconditional twelve-month promise.
- Selection
Structured evidence and interview support.
- Hiring
Offer and start-date coordination within scope.
- Integration
Agreed onboarding and impact-review milestones.
The AI skill your business is missing is a person, not a tool.
Tell us what you want AI to improve. We define the role, find the talent and validate capability.